AfghanCraft / Jangalak Vocational Training Center (JVTC)

This Privacy Policy explains how AfghanCraft / Jangalak Vocational Training Center (“JVTC”, “AfghanCraft”, “we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit or use afghancraft.org, contact us, request information, place an order, or otherwise interact with our website and related services (collectively, the “Services”).

This policy is intended to follow generally accepted privacy and data protection standards. It should be applied together with the website’s actual practices, service providers, and any mandatory requirements under applicable law.

1. Who We Are

For the purposes of this Privacy Policy, the data controller is AfghanCraft / Jangalak Vocational Training Center (JVTC).

• Website: afghancraft.org
• Email: info@afghancraft.org
• Phone: +93 (0) 791008888

2. Scope

This Privacy Policy applies to personal information collected through the website, by email, by phone, through contact forms, through order inquiries, and through any related communications connected to the Services.

• It does not apply to third-party websites, platforms, or services that may be linked from the website and are governed by their own privacy notices.

3. Personal Information We Collect

Depending on how you use the Services, we may collect the following categories of personal information:

• Identity and contact information, such as your name, company or organization name, email address, phone number, delivery address, and billing address.
• Order and transaction information, such as the products requested, quantities, specifications, delivery details, correspondence about the order, and payment-related status information.
• Communications data, such as messages you send to us, inquiries, complaints, feedback, and records of our responses.
• Technical and usage information, such as IP address, browser type, device type, operating system, pages visited, access times, referring website, and similar website usage data.
• Any other information that you choose to provide voluntarily.

4. How We Collect Information

We collect personal information directly from you when you submit a form, send us an email, place or discuss an order, request customer support, or otherwise communicate with us.

• We may also collect limited technical information automatically through website logs, cookies, or similar technologies, if these are used on the website.
• In some cases, we may receive information from service providers that support the website, communications, analytics, payment processing, shipping, or order administration.

5. Purposes of Processing

We may use personal information for the following purposes:

• to operate, manage, and improve the website and Services;
• to respond to inquiries and provide customer support;
• to process, manage, and fulfill product orders and delivery arrangements;
• to communicate with you about products, services, quotations, invoices, or order status;
• to maintain internal records and business administration;
• to monitor website performance, security, and usage;
• to prevent fraud, abuse, unauthorized access, or other unlawful activity;
• to comply with legal, regulatory, accounting, or reporting obligations; and
• where permitted, to send updates or promotional communications relating to our products or services, subject to your rights and choices.

6. Legal Bases for Processing

Where data protection law requires a legal basis, we process personal information on one or more of the following grounds:

• performance of a contract or taking steps at your request before entering into a contract, such as handling an order inquiry or arranging delivery;
• our legitimate interests, such as operating the website, improving services, managing communications, protecting security, and administering our activities, provided that such interests are not overridden by your rights;
• compliance with legal obligations; and
• your consent, where consent is required by applicable law, including for certain optional communications or cookies.

7. Cookies and Similar Technologies

The website may use cookies or similar technologies to support basic functionality, security, analytics, and user experience.

• If non-essential cookies are used, they should only be placed and used in accordance with applicable legal requirements, including notice and consent where required.
• You may also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

8. Sharing of Personal Information

We do not sell personal information.

• We may share personal information only where necessary and appropriate with:
• website hosting, IT, analytics, communications, payment, shipping, or similar service providers acting on our behalf;
• professional advisers such as lawyers, auditors, or insurers, where necessary;
• public authorities, courts, regulators, or law enforcement bodies where required by law or to protect rights and safety; and
• successors or counterparties in connection with a restructuring, merger, transfer, or similar transaction, where legally permissible.
• Where third parties process personal information for us, they should be required to handle it confidentially and only for authorized purposes.

9. International Transfers

Personal information may be stored or processed in a country other than the country from which it was collected, including where service providers or technical systems are located abroad.

• Where applicable law requires safeguards for cross-border transfers, we will take reasonable steps to implement such safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage orders, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

• Retention periods may vary depending on the nature of the data, the purpose of processing, contractual requirements, and applicable law.

11. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

• However, no website, network, or method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights

Depending on applicable law and your location, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• request deletion of your personal information, subject to legal or legitimate retention needs;
• request restriction of processing in certain circumstances;
• object to processing based on legitimate interests, where applicable;
• withdraw consent where processing is based on consent;
• request portability of your personal information, where applicable; and
• lodge a complaint with a competent supervisory authority, if such a right exists under applicable law.
• To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding.

13. Marketing Communications

If we send you marketing or promotional communications, you may opt out at any time by using the unsubscribe function where available or by contacting us directly.

• Transactional or service-related communications, including messages about orders or responses to your inquiries, may still be sent where necessary.

14. Children’s Privacy

The website and Services are not intended for children, and we do not knowingly collect personal information directly from children through the website.

• If you believe that a child has provided personal information to us, please contact us so that we can review the matter and, where appropriate, delete the data.

15. Third-Party Links

The website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third parties, and you should review their privacy notices separately.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements.

• Any updated version will be posted on the website with a revised “Last updated” date.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request relating to your personal information, please contact:

Phone: +93 (0) 791008888

Email: info@afghancraft.org